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Frequently Asked Questions
Find answers to the most common questions about eSIMs and mobile connectivity while traveling.
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General Information
Technical Details
Installation & Activation
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Showing 30 of 30 questions
What is an eSIM?
How is an eSIM different from a physical SIM card?
Why use an eSIM for international travel?
Are eSIMs cheaper than traditional roaming or local SIMs?
Which devices support eSIMs?
Are eSIMs secure to use?
How many eSIM profiles can my phone store?
Can I use two SIMs (eSIM and/or physical SIM) at the same time?
Can I make calls and send texts with an eSIM, or is it data-only?
Can I use my eSIM's data for tethering (mobile hotspot) to other devices?
Do I need an unlocked phone to use an international eSIM?
How do I install an eSIM on my smartphone?
Do I need Wi-Fi or internet to activate an eSIM?
Can I install my eSIM before traveling and activate it later?
What if I can't scan the eSIM QR code?
Do I need to enable roaming or change other settings for the eSIM to work?
Will my eSIM work in China (Mainland)?
How does eSIM usage work when traveling across Europe (EU)?
Can one eSIM cover multiple countries on my trip?
Are there any countries or carriers where eSIM won't work for travelers?
What should I do if my eSIM isn't connecting to a network?
Why do I have no internet (data) even though the eSIM is installed and I have signal?
What if I accidentally delete my eSIM or need to switch it to a new phone?
Why is my eSIM's QR code not working or saying it's already used?
How do I remove or delete an eSIM from my device when I'm done with it?
When should I activate my travel eSIM to get the most out of it?
How do I switch back to my home network (SIM) after using a travel eSIM?
How can I avoid roaming charges on my primary SIM while using an eSIM?
Can I top up or extend my travel eSIM plan if I run out of data or it expires?
Can I keep my regular phone number active while using a travel eSIM?
